3-4 February | Zagreb Child Protection Centre, Croatia 

32 representatives from partner organisations, experts and pilot countries met at the first exchange meeting in the PROMISE project to define the elements of the multi-disciplinary and interagency cooperation to protect child victims and witnesses to violence.  For two days in early February in Zagreb, the participants took part in the lessons learned from existing Barnahus and similar models and had engaged discussions about the vision of a Europe wide network of professionals promoting the Barnahus model, quality standards and legal framework.

It exceeded my expectations. I found it so fruitful and encouraging.”

Professor Gordana Flander, Director of the Child Protection Centre in Zagreb, and her team, provided first class hospitality and shared knowledge about the strength and challenges of the centre.  Peter van der Linden facilitated the discussions among the representatives from service providers and authorities from the pilot countries from Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, UK  (London and Scotland).  These representatives presented the situation in their countries and their reflections about the opportunities to establish the Barnahus model learning from the staff in the Barnahus in Iceland and Sweden and from the child friendly centres in Zagreb, Croatia and Haarlem, the Netherlands.

“The study visit was very useful. We will not be able to implement the project without study visits.”

The participants were thoroughly introduced to the child protection centre in Zagreb. The Centre is defined as a health care institution, aiming to provide effective and systematic support of traumatized children and their families. The work of the Centre is based on a multi-disciplinary approach and strong cooperation between institutions within the child protection system – which includes the nongovernmental sector – as well as implementation of empirically based practices, such as forensic interview protocols, trauma focused forms of treatment, and child friendly practices. The Centre also provides training for students and professionals in Croatia and throughout the region. A main challenge for the Centre is to establish closer cooperation with the justice system, including being supported by necessary child-friendly procedures and practices. The Centre also strongly emphasizes partnership with the media in achieving child protection.

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Agenda and Presentations

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Meeting report
Summary report
About the Child Protection Centre of Zagreb



Overview of results of the PROMISE stakeholder mapping. Annemieke Wolthuis, PROMISE Senior Researcher


Good Practice Standards and introduction to the good practice review. How do we define multi-disciplinary and inter-agency collaboration? What are the standards and criteria for good practice? Olivia Lind Haldorsson, PROMISE Senior Researcher

Mapping of law concept note
Mapping of good practice concept note


Short introduction of Baseline note /Pilot Country overview document. Peter van der Linden, PROMISE Exchange Coordinator


Study Visit in the Zagreb Child Protection Centre. Gordana Flander, Tea Brezinscak, Ana Marija Spanic, Members of the PROMISE Expert Group


Helping in the court. President of Juvenile Department of District Court of Zagreb and president of Association of Youth and Family Judges and Specialists, Judge Lana Kujundzic Peto


Children’s Right to be heard and receive information. Gordana Flander, Member of the PROMISE Expert Group


Presentations from the services

Barnahus Iceland

Barnahus Stockholm

Barnahus Linköping


Brave phone

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